General FAQ
What is the product warranty period?
What is the return policy?
We accept returns within 30 days of the shipping date. See our refund policy.
Can you ship internationally?
Yes. We ship everywhere! We operate USA and European warehouses and from these locations we ship everywhere.
Can you overnight the product?
Overnight only in the USA. Europe 2-3 days.
When is your daily order / shipping deadline?
It is 11am pacific for USA orders and 12pm CET in Europe. Orders received after this deadline will be shipped the next business day.
Do you ship on Saturdays?
No.
How do I cancel my order?
Email sarah@forensicsdetectors.com. If we have not shipped the unit, we will be able to cancel.
How do I request technical assistance?
Email technical support at drkoz@forensicsdetectors.com.
Include any photos with the below information:
Model #:
Serial #
Order #:
Purchase Date:
Problem Description:
Are your products in stock?
Most of our products are 99% in stock throughout the year. We keep a large inventory in the USA and European warehouses. If you are concerned and need to double-check, please email sarah@forensicsdetectors.com.
Who is Forensics Detectors?
A trusted distributor, brand, and manufacturer of high-quality and affordable gas detectors, gas meters, and gas detection equipment. Read about our story.
We are a 5-star business on Google.com
How do I pay?
Credit Card purchases. Sorry, we do not accept POs. Use our online payment system. It is fully secured and encrypted. It runs on the famous Shopify Platform with payments executed on the backend using Stripe.
Do you offer discounts?
There are on quantity discounts quantities over 20 units. If you are requesting sample discount to prepare for a larger order, please also email Sarah.
Email sarah@forensicsdetectors.com
Do you consider donation requests?
Yes we do. See our Donation page.
Do you have Will Call pickup?
We do not. Sorry.
What are your terms of service?
See here Terms of Service.
What is your privacy policy?
See here Privacy Policy.
What is your return and refund policy?
See here Refund Policy.
What are your shipping options?
Shipping options are highlighted by the Shipping Policy.
Are you legit?
Yes, we are legit.
We are a 5-star business on Google.com.
We are a 5-star seller on Amazon.
Do you have a Technical FAQ?
Yes, click here.