FAQ

Any product guarantee?
Our products have a 12-month guarantee. If there is any manufacturer defect during this time, please send it to us for diagnosis, repair, or replacement. Our warehouse and repair laboratory are located in California, USA.

What is the return policy? 
We accept returns within 30 days of the order date.

Can you ship internationally?
Yes. We ship internationally on a daily basis using UPS International and DHL. Shipping costs are here


Can you overnight the product?
Yes. When checking out, please select Overnight Shipping. There will be an extra cost associated with this service.

When is your daily order / shipping deadline?
It is 11am.
Orders received after this deadline will be shipped the next day.

Do you ship on Saturdays?
No.

How do I cancel my order?
Email sarah@forensicsdetectors.com. If we have not shipped the unit, we will be able to cancel it immediately and refund your money.

How do I request technical assistance?
Dr. Koz can answer all your questions. Please email him at drkoz@forensicsdetectors.com. Include:
Model #:
Order #:
Description #:
Purchase Date #: 

Are your products in stock?
Most of our products are 99% in stock throughout the year. We keep a large inventory in our Los Angeles, CA warehouse. If you are concerned and need to double-check, please email Sarah at sarah@vapedetector.com.

Who is Forensics Detectors?
A trusted distributor, brand and manufacturer of high quality and affordable gas detectors, gas meters and gas detection equipment. Read about our story.

How do I pay?
We accept PAYPAL and Credit Card purchases. Sorry, we do not accept POs. Use our online payment system. It is fully secured and encrypted. It runs on the famous Shopify Platform with payments executed on the backend using Stripe.

Do you offer discounts?
There are on quantity discounts over 20 units.
Email sarah@forensicsdetectors.com

Do you have Will Call pickup?
Yes. Come to our warehouse in Los Angeles. Will call pick up is between 8 am to 2 pm daily. Email Sarah at sarah@forensicsdetectors.com to arrange it. Please first purchase the item online and reference your order number. Also mention "will call" on the order comments section when purchasing to make it clear you will be picking it up.

What are your terms of service?
See here Terms of Service.

What is your privacy policy?
See here Privacy Policy.

What is your refund policy?
See here Refund Policy.

What are your shipping options?
Shipping options are highlighted by the Shipping Policy.

Are you legit?
Yes, we are legit.
We are a 5-star seller on Amazon.com.
We are a 5-star business on Google.com.
We are a 5-star seller on Ebay.